How to Contact USCIS About Your U Visa Case

Choose the right USCIS contact channel, gather what you need, and use the clearly labeled phone numbers, addresses, or representative emails below.

Kenny Truong
A face in deep green shadow with a narrow band of light across the eyes
Original illustration for U Visa Status

Choose the right contact method

U visa cases have special confidentiality protections. USCIS must confirm your identity and that it can release case information to you. If Form I-918 shows little or no information online, that does not mean USCIS lost your case.

Best options for an applicant

Best first step for most applicants

Call the USCIS Contact Center

Phone: 800-375-5283TTY: 800-767-1833

Use this number for case information or an address change. Live help is available Monday through Friday, 8 a.m. to 8 p.m. Eastern, except on federal holidays.

Call USCIS

If calling from outside the United States

USCIS international number

Phone: 212-620-3418

Use this number only when calling from outside the United States.

Call USCIS

If you have a USCIS online account

Send a secure message

Your USCIS online account

USCIS will call you to complete enhanced identity verification before assisting with the protected case.

Open USCIS account

For a case question, send a secure message from inside your USCIS account. Do not use the account-help form unless you have a technical or sign-in problem.

Before you contact USCIS

Prepare these items so USCIS can verify you and understand the exact request.

Your contact checklist

  • Receipt noticesHave the I-797 receipt for each form you want to discuss, including Form I-765 for a work-permit question.
  • Copy of the filingKeep a copy of the pending or approved application or petition nearby, if possible.
  • One specific requestState whether you need case information, an address change, help with a missing notice, or a biometrics change.
  • A record of the contactWrite down the date, what USCIS said, and any service-request or confirmation number.

Do not post receipt numbers, A-Numbers, full birth dates, home addresses, or immigration documents in public comments or social media.

Send a signed inquiry by mail

Use mail to send a signed case inquiry or ask for a different biometrics date, time, or location. Choose the address from the first three letters of your receipt number. Identify every form and receipt number, keep a copy, and save proof of delivery.

Use the address that matches your receipt

Use this address if your receipt begins EAC

Vermont mailing address

U.S. Citizenship and Immigration ServicesService Center OperationsATTN: Humanitarian Division38 River RoadEssex Junction, VT 05479-0001

For a signed inquiry or biometrics appointment request concerning an EAC case.

Use this address if your receipt begins LIN

Nebraska mailing address

U.S. Citizenship and Immigration ServicesService Center OperationsP.O. Box 87918Lincoln, NE 68501-7918

For a signed inquiry or biometrics appointment request concerning a LIN case.

Use these addresses only for a signed case inquiry or biometrics appointment request. Do not use them to file a new form, appeal, or motion. Check the current USCIS page before mailing.

Email is only for your attorney or accredited representative

Do not use these email addresses yourself. They are only for attorneys and representatives accredited by the U.S. Department of Justice. USCIS will respond only if the sender has a properly filed Form G-28 for that case.

Representative-only email addresses

Representative only · Use for a LIN receipt

Nebraska U-case inquiries

[email protected]

For Form I-918, Form I-929, and U-based adjustment cases with a LIN receipt.

Email USCIS

Representative only · Use for an EAC receipt

Vermont U-case inquiries

[email protected]

For Form I-918, Form I-929, and U-based adjustment cases with an EAC receipt.

Email USCIS

If you do not have a representative, call, send a secure account message, or mail a signed inquiry.

What online case status can tell you

Case Status Online reports on the receipt number you enter. If you enter the receipt number for a related Form I-765, the result is only about that work-permit application. It is not the status of your Form I-918 U visa petition. If your I-918 receipt produces no useful result, call USCIS or send a secure message using the options above.

For an address change, tell USCIS every form that needs a new address. Updating one form does not automatically update the others. If the Contact Center cannot complete your request, USCIS may schedule an in-person appointment. Contacting USCIS does not move your case ahead in line or guarantee new case information.

Sources

Kenny Truong